Cancel & Refund Policy

Cancellation Policy

  • If the customer wishes to cancel the order for any reason, they can simply send an email to online@alayacotton.com
  • For successful cancellation before shipping, 5% of the product value would be deducted from the customer's account, with the remaining value being credited back to the source account.
  • Following a successful cancellation after shipped 20-40% of the Product Value would be deducted from the customer's account, with the remaining amount being credited back to the source account. 

Note:

  • Before Ship : Refunds will be processed within 24 to 48 hours of approval. As per banking standards, it may take up to 7 business days to be credited to a customer's source account.
  • After Ship : Once the shipped order has arrived at our warehouse, we process the fundamental formalities before processing the refunds. Refund may take up to 7 business days to be credited to a customer's source account.

The Above amount shall be collected from the customer would be charged for labour costs, up-and-down logistics costs, and packing material costs.

 

Refund policy

Your return will be processed if

  • Returns must be made within 10 days of delivery.
  • Only unused Products can be returned.
  • The return product must be in its original packaging with all tags attached.

What items cannot be returned?

  • For all products listed on the product pages.

How to Return the Products?

Please send a Return request with Product photos, Order number and the Reason for the return to online@alayacotton.com.You will receive the mail confirmation once we approve your Return request.

Then, Send your product to

Varnalaya Clothings Private limited, Sf No.161/2, kallikadu Thottam, K V R Nagar, Tirupur, Tamilnadu, India -641604

  • Please send the tracking details in the same Return confirmation email. Once we received your product, our team will check it. If the product is defective, we will return back to you.
  • When your product meets our policies, we deduct 20 - 40% from the value of your product and send it back to your Source account
  • The Above amount shall be collected from the customer would be charged for labour costs, up-and-down logistics costs, and packing material costs.

Refund Process

  • In the case of Prepaid Order, Your refund will be issued within 2-7 business days of receiving the returned item.
  • In case of COD orders, NEFT transfer will be processed within 4-8 business days after we receive your return.
For COD, simply send the bank account number to online@alayacotton.com