• If the customer wishes to cancel the order for any reason, they can simply send an email to Online@alayacotton.com

 

  • For successful cancellation before shipping, 5% of the product value would be deducted from the customer's account, with the remaining value being credited back to the source account.

 

  • For successful cancellation after shipping, 10% of the product value would be deducted from the customer's account, with the remaining value being credited back to the source account.

 

Note:

  • Refunds will be processed within 24 to 48 hours of approval. As per banking standards, it may take up to 7 business days to be credited to a customer's source account.

 

The above amount shall be collected from the customer in order to cover costs of material, labor expenses, packaging costs that are incurred in making the product as per the guidelines of the company.