Cancellation & Refund Policy
- If the customer wishes to cancel the order before ship, they can simply send an email to online@alayacotton.com
- For successful cancellation before shipping, 5% of the product value would be deducted from the customer's account, with the remaining value being credited back to the source account.
- Following a successful cancellation after shipped 20 to 40% of the Product Value would be deducted from the customer's account, with the remaining amount being credited back to the source account.
- After Delivery : Once the goods has been delivered, we are unable to process order cancellation and refund requests.
The above charges shall be collected from the customer would be charged for labour costs, up-and-down logistics costs, and packing material costs.
What items cannot be returned?
- For all products listed on the product pages.
How to Return the Products?
Please send a Return request with Product photos, Order number and the Reason for the return to online@alayacotton.com. (Or) whats app 8056760275.
Then, Send your product with Order form to below address.
Anbalaya Cotton Mills , Sf No.161/2, K V R Nagar, Alaya Cotton, Kallikadu Thottam, Tirupur, Tamil Nadu, India - 641604
- In the case of Prepaid Order, Your refund will be issued within 1-4 business days of receiving the returned item.
- In case of CODorders, NEFT transfer will be processed within 2-10 business days after we receive your return.
For COD, simply send the bank account number to online@alayacotton.com
For International Order
Order Cancel, Refund not available for International Orders.
